A little help?
A stuck bead, a lost puzzle, or something that feels out of place? Tell us what happened.
Get in touch
support@beadbreeze.wenlivo.comHelp us find the right piece.
When reporting a problem, a few details help us reproduce it:
- Game version, shown in Help & support
- Phone model and Android version
- What you did and what happened next
- A screenshot, if you choose to share one
Please do not send passwords or unrelated personal information. Nothing is attached automatically.
A few quick answers.
How do I pause or leave a puzzle?
Tap Pause during a puzzle. Use Resume to continue or Home to return to the main screen. Your unfinished progress is saved locally.
How do I switch the language?
Open Settings in the game and choose English or 简体中文. Your choice is saved on the device.
Can you restore my progress?
We do not operate a game account or cloud save service in this version. Avoid clearing app storage or uninstalling if you want to keep your local progress. Android backup availability depends on your device settings.
How can I ask you to delete a support email?
Email us from the address you used for your request and tell us which correspondence you would like deleted. See the privacy policy for more about support information.